Everest Group: Salesforce Services PEAK Matrix® Assessment 2024

Deloitte Digital is an undisputed Leader in Everest Group’s Salesforce Services PEAK Matrix® Assessment 2024

Deloitte Digital has been positioned as an undisputed Leader in the Everest Group’s Salesforce Services PEAK Matrix® Assessment 2024. This PEAK Matrix® provides comparative evaluations of service providers, locations, and products and solutions within various market segments. Many leading organizations around the globe trust these comparative assessments because of their unbiased evaluation of factors such as vision, capabilities/functionality, talent availability, market success/impact, and cost.

"With AI-led process transformation and customer engagement at the forefront, enterprises are increasingly investing in transformative AI initiatives. Salesforce's Data Cloud and Einstein 1 platforms are pivotal in addressing both short-term needs and long-term AI objectives. In response to an evolving Salesforce landscape, service providers are enhancing their capabilities in industry-specific and generative AI, forging strategic partnerships with Salesforce, and innovating with proprietary IP to drive enterprise-wide transformations," says Yamohiadeen AS, Practice Director, Everest Group. “Deloitte Digital has invested in IP and solutions such as Supplier 360, ConvergeHEALTH™ Connect, Cloud4M, and ChangeScout to accelerate time-to-market and carry effective change management for its clients. Its recent generative AI-focused partnership with Salesforce along with its recognition as a Salesforce Zero Copy implementation-ready SI partner demonstrates its commitment toward AI and data services. Together, these investments and capabilities have helped position Deloitte Digital as a Leader on Everest Group's Salesforce Services PEAK Matrix® Assessment 2024."

Deloitte Digital did not participate in the study. As per Everest Group, we were evaluated based on “Everest Group’s proprietary database, provider public disclosures, and Everest Group’s interactions with buyers.”

What you’ll gain from the report:

  • Understanding of the vendors and their market success and delivery capabilities in Salesforce services
  • The strengths and limitations of Deloitte Digital as a Salesforce service provider
  • Insights from Everest Group to analyze the Salesforce services provider landscape and its impact in the current market

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