FastForward EX powered by ServiceNow
Ignite the Future of Work with a modern digital workplace.
FastForward EX powered by ServiceNow unites technology and HR strategy. With our modular implementation, you can quickly address your organisational priorities—and progress employee experiences from good to great.
Unlock Productivity and Enhance Experiences
To meet workers’ expectations and improve business productivity, organisations must adopt design thinking that aligns work, the workplace and the workforce.
Leverage Deloitte’s thought Leadership and ServiceNow’s capabilities to support the modern workplace with cutting-edge HR transformation practices, technologies and next-gen process design.
Implement ServiceNow HR Service Delivery (HRSD) with a comprehensive suite of features for managing cases, knowledge, documents and workflows. Our approach enables organisations to quickly boost productivity and innovation through agile sprints, delivering meaningful capabilities in as fast as nine weeks.
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With our best-practice methodology—backed by human-centred design—we help organisations prepare for the disruptions of the future. We quickly deploy pre-developed Survey templates so you can gain real insights into your workforce. And by applying business intelligence, automation and Data insights, you can be more responsive to changing needs.
Gary Cole
Gary is a principal with Deloitte Consulting LLP specializing in Human Resources Transformation, Technology Strategy, and Technology Implementation. He leads Deloitte’s HR Technology Strategy practice and is an active speaker/blogger in the market on HR related technology trends. With more than 20 years of consulting experience, much of Gary’s career has been focused on large scale technology led Human Resources Transformation programs. His experience includes leading projects across multiple industries and geographies spanning the full spectrum of the HR Transformation life cycle from Strategy and Planning through Implementation and Operations. Over the last nine years, Gary’s has focused on HR Technology Strategy and the incubation of Emerging HR technologies and solutions.
John Sanderson
A Deloitte Canada Leader and HR Transformation Partner with a history in emerging technologies and a demonstrated track record in Professional Services and the Computer Software industry. His strong knowledge of system implementations & HCM subject matter comes from numerous hands-on full life-cycle projects and direct experience with multi-disciplinary integration points within very complex environments; from Operations, HR, Logistics, Financials, Portals, Workflows and Delivery Models, Mobility, and CRM. John is skilled in Business Process, Core HR, Talent Management, Cloud and On-Prem integration Implementations, and IT Strategy, and has recently been engaged in multiple Artificial Intelligence/ Machine Learning projects that focused on a new generation of HR Applications rooted in the Human Experience.
Sanne Welzen
Sanne is a Deloitte Netherlands partner in Consulting and is part of HR Transformation as part of the Human Capital Consulting portfolio. He is a member of the Human Capital Management team and a member of the Consulting Management Team for Financial Services. Sanne is also co-leading the Deloitte EMEA ServiceNow HR capability. Sanne’s main areas of specialty are HR transformation, HRIS strategy and implementation and workforce transformation. Sanne was the Netherlands Workforce Transformation offering leader for two years: 2021-2023, which covers all Deloitte Netherlands talent & performance, strategic workforce planning, future of work and learning advisory and implementation offerings, as part of the Human Capital Consulting portfolio. Sanne was the HR T ransformation leader for Deloitte Netherlands between 2015-2021.
Daniel Chee
Dan leads the Deloitte ServiceNow HR practice for New Zealand and takes on a leadership role across Asia Pacific. Dan brings a combination of ServiceNow and HR expertise to Deloitte engagements, and has experience leading HR transformation, organization design, the development of organizational and people strategies, and the implementation of digital solutions. Dan has led some of New Zealand’s largest ServiceNow HR implementations for Deloitte.
Mostafa Noorzay
With over 23 years of experience, Mostafa's primary focus has been the area of Human Resource and tech enabled HR transformations that are focused on transforming the worker experience and the organization. He has a strong background in HR Transformation helping clients through all aspects of transformation from Imagine, Deliver, and transition to Run. His experience includes HR systems, process, and program design, focusing on the workforce experience, for global multi-national organizations.
AI powers service excellence acceleration
FastForward EX is equipped with a range of Generative AI (GenAI) capabilities, including pre-configurations that offer employees summarised knowledge content, an intuitive Virtual Agent for accelerated issue resolution and a quick, easy way for agents to use GenAI to summarise customer chat conversations and case details to get the context of the case. They can also generate case resolution notes to share with other agents and resolve cases faster.
To further empower teams to improve efficiency and outcomes, FastForward EX harnesses machine learning (ML) and AI technology. Using its advanced search algorithms and AI-driven features, FastForward EX efficiently navigates extensive knowledge content and operational Datasets to provide timely and relevant results.
Unleash the Power of a Connected, Productive Digital Workplace
With a platform built for speed, proven experience driving change across stakeholders and a commitment to be one step ahead, Deloitte and ServiceNow unite technology and human capabilities in a way that few can.
