A champion of agentic AI in the front office, Harry empowers teams globally to deliver enhanced efficiency, personalization, and measurable client value through advanced digital solutions. With over two decades of experience, he specializes in customer and growth strategy with deep experience in the Sales domain and has helped Fortune 500 companies across industries achieve profitable growth and differentiated experiences for their sellers, partners, and customers. He is dedicated to leveraging technology for growth and value creation and has spent the last 12 years in the Salesforce ecosystem. Previously, Harry led Deloitte Digital’s U.S. Salesforce team, focusing on commercial excellence, talent development, and cross-disciplinary collaboration to solve complex client challenges. He is a frequent contributor to Adweek, The Wall Street Journal, and other business publications, sharing insights on digital transformation and sales effectiveness. Harry holds a degree from the University of California, Los Angeles (UCLA). He actively supports diversity and inclusion initiatives within the technology sector and is passionate about mentoring the ecosystem’s next wave of leaders. Outside of work, Harry enjoys traveling with his wife and two sons, experimenting with new recipes, and curating playlists as a lifelong music enthusiast.

Kevin Clement leads Deloitte Canada’s Salesforce go to market and Alliance business across all priority industries. In this role, Kevin coordinates closely with his lead industry Partners and Salesforce leadership in driving value for our mutual clients. This allows Kevin to bring his years on client service experience in the banking and insurance industry to opportunities in public sector, consumer/retail, manufacturing, energy and resources and of course financial services. Beyond his role as Salesforce Lead Alliance Partner, Kevin is a Financial Services leader in the practice of Deloitte’s Customer practice. He has 15 years of experience leading transformational technology initiatives in the CRM, process digitization and information management spaces. Kevin leads Deloitte’s Salesforce and nCino practice and is currently leading work for all major Canadian banks, and many leading insurance carriers. With a specific focus on digitization strategy, design and implementation Kevin leads teams toward driving tangible top and bottom-line benefits through digital engagement, automation and fulfilment. Combining this strong application understanding is married with his strategy consulting background, Kevin effectively guides projects that not only enhance end user value and adoption, but also align with organizational wide objectives.

Thomas is the Lead Partner for the Customer and Marketing portfolio in the Nordic countries and the Lead Partner for Salesforce in Deloitte North- and South Europe where he is responsible for the strategy, performance, positioning and outcomes of our Deloitte + Salesforce alliance. In his previous roles, Thomas served as Deloitte's Nordic Consumer Industry Lead Partner. Thomas is a proven expert in end-to-end transformations of complex, international CRM cloud projects. Focussed on consumer products and life science he advises senior executives on business led digital transformations, IT strategy and governance, cloud- and mobile solutions and outsourcing.

Christian Eissner is Lead Partner for the Offering Digital Customer. Industry focus on the automotive and manufacturing sectors. Christian Eissner is a proven expert in the end-to-end implementation of complex, international CRM cloud projects, especially with a focus on digital transformation, customer experience, marketing, sales and customer care.

Ken Ohama is Deloitte Japan’s government and public services industry leader and a nonexecutive board member. He serves as the APAC alliance lead for Deloitte’s Salesforce business. With more than 30 years of experience in IT consulting, he has led large-scale programs across government and multiple industries, from strategy and system delivery to business process transformation.

Over 25 years of experience in the Consumer Products, F&B and Retail industries. He has led transformation initiatives for global organizations with a presence in Mexico, the United States and Latin America. With key roles in the development and delivery of new technology products and services for the F&B industry. Among his specialties is the development of strategies for transformation projects using ERP systems such as SAP and business integration and process development.

As Deloitte Global Consulting Services Assets Leader, Susan has responsibilities across a global portfolio of high growth asset enabled consulting offerings that are powered by innovative new technologies. In this role, she leads the development of consulting’s portfolio asset strategy, investment prioritization, go-to-market, and commercial enablement, as well as transfer of intellectual property across priority markets. As Deloitte Global Salesforce ASG Leader, Susan is responsible for delivering assets and app-enabled services that are an extension of the Salesforce platform across key industry sectors and functional areas. In this role, she oversees all aspects of ASG across all geographies. In addition to this role, she oversees Social Venture activity across the Salesforce Alliance. Previously, Susan held several global leadership positions, including managing Deloitte Global Consulting Transformation & Engagement and served as the Chief of Staff (CoS) to both the US Consulting Chairman and CEO and the Global Consulting Business Leader. Prior to her CoS roles, Susan built and led the firm’s Account Management Program. She has been with the firm for over 27 years and joined as part of the Technology practice, serving clients primarily in the Life Sciences & Health Care and Public Sector industries.